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	<title>Joe Consumer Info &#187; Consumer Advocacy</title>
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	<link>http://www.joeconsumer.info</link>
	<description>Helping shoppers and consumers help themselves</description>
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		<title>Sprint refuses to refund accidental over payment.</title>
		<link>http://www.joeconsumer.info/index.php/consumer-advocacy/60/sprint-refuses-to-refund-accidental-over-payment/</link>
		<comments>http://www.joeconsumer.info/index.php/consumer-advocacy/60/sprint-refuses-to-refund-accidental-over-payment/#comments</comments>
		<pubDate>Tue, 07 Oct 2008 22:13:01 +0000</pubDate>
		<dc:creator>Joe Consumer</dc:creator>
				<category><![CDATA[Consumer Advocacy]]></category>
		<category><![CDATA[bills]]></category>
		<category><![CDATA[cell phone]]></category>
		<category><![CDATA[consumer]]></category>
		<category><![CDATA[phone]]></category>
		<category><![CDATA[sprint]]></category>

		<guid isPermaLink="false">http://www.joeconsumer.info/index.php/consumer-advocacy/60/sprint-refuses-to-refund-accidental-over-payment/</guid>
		<description><![CDATA[ A check was placed in the wrong envelope and Sprint cashed a $3000 check made out to someone else. The problem is they won&#8217;t refund it and want her to earn it down. Ridiculous! Of course there there is probably a case against the back for cashing a check to someone other than the [...]]]></description>
			<content:encoded><![CDATA[<p><img src="http://www.joeconsumer.info/img/sprint-sucks.jpg" alt="sprint-sucks.jpg" style="float: left; padding-right: 10px" > A check was placed in the wrong envelope and Sprint cashed a $3000 check made out to someone else. The problem is they won&#8217;t refund it and want her to earn it down. Ridiculous! Of course there there is probably a case against the back for cashing a check to someone other than the payee too.</p>
<p>See the <a href="http://www.sprint-really-sucks.com/Sprint+Screwed+Me+Stories/Sprint+Took+3000+Mistaken+Payment+From+Elderly+Mother+Refuses+to+Refund+it.aspx" target="_blank">sprint sucks</a> site for more info.</p>
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		<title>Eating Out and Eating Healthy: Impossible?</title>
		<link>http://www.joeconsumer.info/index.php/consumer-advocacy/49/eating-out-and-eating-healthy-impossible/</link>
		<comments>http://www.joeconsumer.info/index.php/consumer-advocacy/49/eating-out-and-eating-healthy-impossible/#comments</comments>
		<pubDate>Tue, 25 Mar 2008 21:17:37 +0000</pubDate>
		<dc:creator>Joe Consumer</dc:creator>
				<category><![CDATA[Consumer Advocacy]]></category>
		<category><![CDATA[eat out]]></category>
		<category><![CDATA[eating healthy]]></category>
		<category><![CDATA[eating out]]></category>
		<category><![CDATA[eating well]]></category>
		<category><![CDATA[high calorie meals]]></category>
		<category><![CDATA[restaurant]]></category>
		<category><![CDATA[restaurants]]></category>

		<guid isPermaLink="false">http://www.joeconsumer.info/index.php/consumer-advocacy/49/eating-out-and-eating-healthy-impossible/</guid>
		<description><![CDATA[Has anyone else noticed that it&#8217;s much harder than it used to be to make healthy choices in restaurants?  Not only are portions bigger, they are packed with saturated fat and sodium, and have more add-ons than previously.  Appetizers are pressed on customers, and sugary sodas have free refills.  How hard is [...]]]></description>
			<content:encoded><![CDATA[<p><img src="http://www.joeconsumer.info/img/healthy-eating-out.jpg" alt="healthy-eating-out.jpg" style="float: left; padding-right: 10px" />Has anyone else noticed that it&#8217;s much harder than it used to be to make healthy choices in restaurants?  Not only are portions bigger, they are packed with saturated fat and sodium, and have more add-ons than previously.  Appetizers are pressed on customers, and sugary sodas have free refills.  How hard is it to eat well when you are eating out?</p>
<p>First, keep in consideration that most active adults should eat approximately 2,000 calories per day, and no more than 20 grams of saturated fat and 1,500 milligrams per day of sodium (depending, of course, upon health conditions).  Many restaurants offer entrees that outdo all of these recommendations &#8211; in one dish.</p>
<p>Take this example: On the Border Mexican Grill and Cantina, with branches all over the United States, offers Double Stacked Club Quesadillas: a combination of a club sandwich and quesadilla, &#8220;stacked with fajita chicken, cheese, crumbled bacon, fresh avocado&#8230; sour cream&#8230; and ranch dressing.&#8221;  This entree has a total of 1,860 calories, 3,440 milligrams of sodium, and 52 grams of saturated fat!  Their Ranchiladas, &#8220;fajita steak topped with ranchero sauce and Jack cheese&#8221; which come with two cheese enchiladas, Mexican rice, and beans with cheese contain 1,870 calories, 3,810 milligrams of sodium, and 46 grams of saturated fat.  If you add a large soda, you&#8217;re past the recommended daily allowance of calories for the day in just one meal!  Without a dessert or an appetizer!</p>
<p>Uno Chicago Grill outdoes them, however, with an <em>appetizer </em>that tops 2000 calories!  Pizza Skins, a combination of pizza crust, mozzarella cheese, mashed potatoes, bacon, cheese, and sour cream, has 2,050 calories!  This appetizer &#8211; meant to get you ready for your main meal &#8211; also includes 3,140 milligrams of sodium and 48 grams of saturated fat.  And this comes <span style="font-style: italic">before </span>the meal!</p>
<p>Burgers have gotten bigger, as well.  The Ruby Tuesday Colossal Burger contains 1,940, <em>before</em> you includes the fries or the sauce on the side.  It has a total of 141 grams of fat!  The same restaurant offers a healthy-sounding dish: Fresh Chicken &amp; Broccoli Pasta.  Many people would assume that this dish contains <em>less</em> than the actual 2,060 calories which it does have &#8211; without a beverage, garlic toast, or dessert!</p>
<p>Next, take the desserts into consideration.  The Cheesecake Factory&#8217;s Chris&#8217;s Outrageous Chocolate Cake, for example, contains 1,380 calories &#8211; <em>in one slice</em>.  This one slice also offers 32 teaspoons of sugar and 33 grams of saturated fat.  This is more fat and calories than two quarter pounders &#8211; just in your dessert.   Cold Stone  Creamery is not much better.  The large sized &#8220;Founder&#8217;s Favorite&#8221; includes 14 ounces of ice cream, brownies, pecans, caramel, and fudge, for a total of 1,740 calories and 48 grams of saturated fat.</p>
<p>In addition to the changes in meals, Americans&#8217; way of thinking about eating has also changed.   It&#8217;s not enough now to just order an entree and a beverage.  Now people tend to order beverages that have unlimited refills, appetizers, entrees, sides, and desserts.  While the portion sizes go up, we continue to clean our plates &#8211; because who wants to waste food?</p>
<p>So what can we do to stay healthy in the midst of the calorie explosion?  Start by being aware.  Just knowing that you have to watch out for yourself in a restaurant is a good start.   Check out  what exactly restaurants have to offer at sites like <a href="http://www.healthydiningfinder.com/" target="_blank">HealthyDiningFinder.com</a>.  Don&#8217;t be afraid to ask your server if you can have a certain item prepared light, or grilled.  Ask for sauces on the side so that you can control the amount that you put on the food, and substitute vegetables for fries when possible.</p>
<p>One very simple, but often overlooked, way to  reduce the amount of calories you take in when eating out is to drink water or unsweetened iced tea.  Sodas and alcoholic drinks are packed with calories, and many people drink more than one serving with a meal.</p>
<p>Think about sharing &#8211;  share a dessert or appetizer instead of getting one for yourself.  If no one wants to share, take the rest of your meal home!  You&#8217;ve just gotten lunch and dinner for the price of one meal, and you&#8217;re saving your health!</p>
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		<title>Get a refund of past purchases of Useless Airborne Cold Supplement</title>
		<link>http://www.joeconsumer.info/index.php/consumer-advocacy/40/get-a-refund-of-past-purchases-of-useless-airborne-cold-supplement/</link>
		<comments>http://www.joeconsumer.info/index.php/consumer-advocacy/40/get-a-refund-of-past-purchases-of-useless-airborne-cold-supplement/#comments</comments>
		<pubDate>Wed, 05 Mar 2008 16:28:59 +0000</pubDate>
		<dc:creator>Joe Consumer</dc:creator>
				<category><![CDATA[Consumer Advocacy]]></category>
		<category><![CDATA[Airborne Cold Supplement]]></category>
		<category><![CDATA[class action]]></category>
		<category><![CDATA[cold-medicine]]></category>
		<category><![CDATA[lawsuit]]></category>
		<category><![CDATA[refund]]></category>
		<category><![CDATA[ripoff]]></category>

		<guid isPermaLink="false">http://www.joeconsumer.info/index.php/consumer-advocacy/40/get-a-refund-of-past-purchases-of-useless-airborne-cold-supplement/</guid>
		<description><![CDATA[Sick of being sick? How about sick of being ripped off!
Did you buy Airborne Cold Supplement to prevent a cold? Because of to some reporting by ABC,  know that there was no &#8220;clinical study&#8221; or any proof that it works at all. Thanks to a class action lawsuit you can now get a refund [...]]]></description>
			<content:encoded><![CDATA[<p><strong><img src="http://www.joeconsumer.info/img/story.jpg" alt="Airborne Cold Supplement.jpg" style="float: right; padding-left: 10px" />Sick of being sick? How about sick of being ripped off!</strong></p>
<p>Did you buy Airborne Cold Supplement to prevent a cold? Because of to some reporting by <a href="http://abcnews.go.com/GMA/OnCall/story?id=1664514&amp;page=1">ABC</a>,  know that there was no &#8220;clinical study&#8221; or any proof that it works at all. Thanks to a class action lawsuit you can now <strong><a href="http://www.airbornehealthsettlement.com/faqs.htm#7" target="_blank">get a refund for your past purchases</a></strong> if you have the receipt (yeah right!)</p>
<p><a href="http://www.airbornehealthsettlement.com/faqs.htm#6" target="_blank">If you don&#8217;t have a receipt,</a> you can still get a refund on up to six products. So if you can&#8217;t keep your body healthy, at least keep your wallet healthy.</p>
<p>Read the whole story at <a href="http://machinist.salon.com/blog/2008/03/04/airborne/index.html">Salon</a>.</p>
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		<title>Consumer Protection Week: A round up of Government Sites for Consumers!</title>
		<link>http://www.joeconsumer.info/index.php/consumer-advocacy/30/consumer-protection-week-a-round-up-of-government-sites-for-consumers/</link>
		<comments>http://www.joeconsumer.info/index.php/consumer-advocacy/30/consumer-protection-week-a-round-up-of-government-sites-for-consumers/#comments</comments>
		<pubDate>Tue, 04 Mar 2008 18:24:46 +0000</pubDate>
		<dc:creator>Joe Consumer</dc:creator>
				<category><![CDATA[Consumer Advocacy]]></category>
		<category><![CDATA[consumer protection]]></category>
		<category><![CDATA[government websites]]></category>
		<category><![CDATA[National Consumer Protection Week]]></category>
		<category><![CDATA[NCPW]]></category>

		<guid isPermaLink="false">http://www.joeconsumer.info/index.php/consumer-advocacy/30/consumer-protection-week-a-round-up-of-government-sites-for-consumers/</guid>
		<description><![CDATA[ 
Joe Consumer has joined a group of federal, state, and local government agencies and national consumer advocacy organizations to launch the 10th annual National Consumer Protection Week (NCPW), March 2-8, 2008. NCPW highlights consumer education efforts in the fight against fraud in communities across the nation.
NCPW partner organizations will provide practical – and tactical [...]]]></description>
			<content:encoded><![CDATA[<p style="text-align: center"> <img src="http://www.joeconsumer.info/img/ncpw2008_logo.jpg" alt="ncpw2008_logo.jpg" /></p>
<p>Joe Consumer has joined a group of federal, state, and local government agencies and national consumer advocacy organizations to launch the 10th annual <a href="http://www.consumer.gov/ncpw/consumer.htm" target="_blank">National Consumer Protection Week</a> (NCPW), March 2-8, 2008. NCPW highlights consumer education efforts in the fight against fraud in communities across the nation.</p>
<p>NCPW partner organizations will provide practical – and tactical – tips so consumers can  <a href="http://www.joeconsumer.info/index.php/consumer-advocacy/3/52-tips-tricks-tools-and-sites-to-help-consumers-fight-back/" target="_blank">learn  how to make well-informed financial decisions, avoid credit scams, and protect their personal information.</a> Since that is pretty much our mission all year, we are pretty excited! So in honor of NCPW we thought it would be a good time to feature some of our government&#8217;s best consumer resources. If you like these links, become a friend on <a href="http://joeconsumer-com.stumbleupon.com/" target="_blank">StumbleUpon</a> and you&#8217;ll see more links like these and other consumer resources than don&#8217;t make the blog.</p>
<ul>
<li><a href="http://www.consumer.gov/" target="_blank">Consumer.Gov</a><br />
Your one-stop shop for shoppers, with information on finding careers,  transportation, as well as food safety.</li>
<li><a href="http://www.consumeraction.gov/" target="_blank">Consumer Action Handbook (consumeraction.gov)</a><br />
Concrete information on what to do to protect yourself. Additionally there are “hot off the press” handbooks and daily tips, this site makes  it easy for you to take action as a consumer. Also a wealth of information for those with special circumstances (military, handicapped) as well as the steps  to effectively filing a complaint.</li>
<li><a href="http://www.econsumer.gov" target="_blank">eConsumer.gov</a><br />
It is not uncommon to have  a complaint or inquiry about a business; and as a consumer, it sometimes  feels like there is nothing to do about it. This is the spot to file a complaint with the federal government. This site is a joint project site with 21 countries  contributing to the efforts of making the consumer experience easier.</li>
<li><a href="https://www.econsumer.gov/pls/econsumer/wimsnery2$com.main" target="_blank">International eConsumer Complaint Form</a><br />
This form is specifically for complaints about international companies.These complaints are filed  in a government database, accessible by the contributing countries where  they work to find solutions to the various problems. Typically, this  site is focused on those complaints that result from foreign online  transactions, fraud, etc. After all, how many foreign lotteries could you possibly win in a day?</li>
<li><a href="http://ftc.gov/">The Federal Trade Commission</a><br />
The Federal Trade Commission&#8217;s goal is to protect you as the consumer. With news  stories, tips, and complaint forms, you have easy access to any type  of information and help that you need. Whether you were a victim of  fraud, want to file a complaint, or are interested in learning the latest  stories of fraud cases, this site is your best resource.</li>
<li><a href="https://rn.ftc.gov/pls/dod/wsolcq$.startup" target="_blank">FTC Consumer General Complaint Form</a><br />
It is important not to forget  about the complaint that people get about a particular business or media  violence. With these complaints, this site provides the form that is  sent to the FTC to be investigated. Unlike the other complaint forms,  this site is provided for more general responses and complaints.</li>
<li><a href="http://www.ftc.gov/bcp/conline/pubs/credit/pretext.shtm" target="_blank">FTC&#8217;s Guide to Pretexting</a><br />
You may have been a victim  of fraud long before you the time that you see the activity show up.  This type of fraud is known as pretexting. Pretexters will call, email,  or mail you a request asking for certain personal information. They  will use that information as if they were you, and get money or whatever  they need. With the help provided on this site, you can avoid all of  that by informing your self of the warning signs and what to avoid so  that your identity or money is not stolen.</li>
<li><a href="http://www.ftc.gov/opa/2007/10/fraud.shtm" target="_blank">FTC&#8217;s Fraud  Survey </a><a href="http://www.stumbleupon.com/url/www.ftc.gov/opa/2007/10/fraud.shtm" target="_blank"></a><br />
Annually the FTC prepares an overview of the most common fraud issues. Read all of the latest news about fraud, the frequent fraud  victims, and how to prevent it.</li>
<li><a href="http://www.ftc.gov/bcp/edu/microsites/idtheft/consumers/deter.html" target="_blank">Deter, Detect, Defend  Your Identity</a><br />
Identity theft is increasingly common, learn how to fight  back and defend your identity. If your identity has already been stolen, <a href="http://ftc.gov/bcp/edu/microsites/idtheft/consumers/resolving-specific-id-theft-problems.html" target="_blank">learn how to recover quickly</a>. Including information on talking to  bank representatives and clearing your credit cards.</li>
<li><a href="http://www.ftc.gov/bcp/menus/consumer/credit/rights.shtm" target="_blank">FTC&#8217;s Credit Reporting Guide</a><br />
Learn about your rights under the Fair Credit Reporting Act.</li>
<li><a href="http://www.ftc.gov/bcp/edu/microsites/energysavings/index.html" target="_blank">FTC&#8217;s guide to saving money at home</a><br />
The FTC is not only a resource  for you to react to fraud and theft. The also offer a guide to save money by conserving energy and recycling at home.</li>
<li><a href="http://www.usa.gov/Citizen/Topics/Consumer_Safety.shtml" target="_blank">USA.gov &#8211; Consumer Information</a><br />
This is you’re A-Z index  of sites, resources, contacts, and everything you could possibly think  of concerning consumerism and consumer protection. From national to local government and defense to agriculture.</li>
<li><a href="http://www.pueblo.gsa.gov/" target="_blank">The Federal Citizens Information Center (Pueblo, CO)</a><br />
A guide to government publication focusing on consumer and personal finance information.</li>
</ul>
<p>Spend some time this week to share this site with others and spread the message of consumer awareness. If you have a favorite resource we missed please leave a comment.</p>
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		<title>Privacy is a right! No Amnesty for for illegal Spying.</title>
		<link>http://www.joeconsumer.info/index.php/consumer-advocacy/28/privacy-is-a-right-no-amnesty-for-for-illegal-spying/</link>
		<comments>http://www.joeconsumer.info/index.php/consumer-advocacy/28/privacy-is-a-right-no-amnesty-for-for-illegal-spying/#comments</comments>
		<pubDate>Thu, 28 Feb 2008 23:05:59 +0000</pubDate>
		<dc:creator>Joe Consumer</dc:creator>
				<category><![CDATA[Consumer Advocacy]]></category>
		<category><![CDATA[billboard]]></category>
		<category><![CDATA[BLF]]></category>
		<category><![CDATA[eff]]></category>
		<category><![CDATA[nsa]]></category>
		<category><![CDATA[nsa spying]]></category>
		<category><![CDATA[privacy]]></category>

		<guid isPermaLink="false">http://www.joeconsumer.info/index.php/consumer-advocacy/28/privacy-is-a-right-no-amnesty-for-for-illegal-spying/</guid>
		<description><![CDATA[
 Thanks to Boing Boing for sharing this creative work from The Billboard Liberation Front, and please note that the BLF have a strict policy of not damaging the underlying billboard permanently!
So far the house has refused to grant amnesty to the companies that illegally spied on Americans. If you care about privacy, keep up [...]]]></description>
			<content:encoded><![CDATA[<p><center><img src="http://www.joeconsumer.info/img/img_3218022808_sm.jpg" alt="img_3218022808_sm.jpg" /></center></p>
<p align="left"> Thanks to <a href="http://www.boingboing.net/2008/02/28/billboard-liberation-1.html">Boing Boing</a> for sharing this creative work from The Billboard Liberation Front, and please note that the BLF have a strict policy of not damaging the underlying billboard permanently!</p>
<p>So far the house has refused to grant amnesty to the companies that illegally spied on Americans. If you care about privacy, keep up the pressure and don&#8217;t let the government grant amnesty to the telcos that knowingly eavesdropped on US Citzens without warren ts. Learn more at the EFF&#8217;s <a href="http://www.eff.org/nsa%3Cbr%3E%3C/a%3E">NSA Spying page</a>, because privacy is too important to give up without a fight.</p>
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		<title>Poll: The Worst Companies in America</title>
		<link>http://www.joeconsumer.info/index.php/consumer-advocacy/26/poll-the-worst-companies-in-america/</link>
		<comments>http://www.joeconsumer.info/index.php/consumer-advocacy/26/poll-the-worst-companies-in-america/#comments</comments>
		<pubDate>Wed, 27 Feb 2008 19:34:34 +0000</pubDate>
		<dc:creator>Joe Consumer</dc:creator>
				<category><![CDATA[Consumer Advocacy]]></category>
		<category><![CDATA[2008]]></category>
		<category><![CDATA[complaints]]></category>
		<category><![CDATA[consumer]]></category>
		<category><![CDATA[poll]]></category>
		<category><![CDATA[survey]]></category>
		<category><![CDATA[worst companies]]></category>

		<guid isPermaLink="false">http://www.joeconsumer.info/index.php/consumer-advocacy/26/poll-the-worst-companies-in-america/</guid>
		<description><![CDATA[Our friends at the Consumerist are running their Annual Worst Company In America Poll and we wanted to invite our readers to participate as well, so please cast your vote from over 100 nominees:
   





  View this quiz on Quibblo More quizzes on Quibblo  
  






Leave a comment if you [...]]]></description>
			<content:encoded><![CDATA[<p>Our friends at the <a href="http://consumerist.com/361430/worst-company-in-america-2008-preliminaries-2nd-try">Consumerist</a> are running their Annual Worst Company In America Poll and we wanted to invite our readers to participate as well, so please cast your vote from over 100 nominees:</p>
<div align="center"> <object width="300" height="3000" wmode="transparent" data="http://apps.quibblo.com/static/flash/qwidget/qwidget.swf?s=&amp;theme=quibblo&amp;quiz=XgsjAL" allownetworking="all" allowscriptaccess="never" type="application/x-shockwave-flash"><param name="movie" value="http://apps.quibblo.com/static/flash/qwidget/qwidget.swf?s=&amp;theme=quibblo&amp;quiz=XgsjAL"><param name="allowscriptaccess" value="never"><param name="allownetworking" value="all"><param name="wmode" value="transparent"><param name="bgcolor" value="ffffff"></object> <br /> <br />
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<table cellpadding="7" cellspacing="0" border="0" width="300">
<tr>
<td valign="middle" bgcolor="#ffffff" style="background: #fff !important"> <font face="Arial" size="2" color="#000000"> <span style="color: #000 !important;">View <a href="http://www.quibblo.com/quiz/XgsjAL/Which-company-most-deserves-to-make-it-to-the-brackets"><font color="#000000" style="text-decoration: underline !important; color: #000 !important">this quiz</font></a> on Quibblo <br />More <a href="http://www.quibblo.com/"><font color="#000000" style="text-decoration: underline !important; color: #000 !important">quizzes</font></a> on Quibblo</span> </font> </td>
<td valign="middle" align="right" bgcolor="#ffffff" style="background: #fff !important"> <a href="http://www.quibblo.com/"><img src="http://static.quibblo.com/static/images/badge/logo2.gif" border="0" alt="Quibblo"></a> </td>
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<p><img style="visibility:hidden;width:0px;height:0px;" border=0 width=0 height=0 src="http://counters.gigya.com/wildfire/CIMP/Jmx*PTEyMDQxMzU*MTU4NTQmcHQ9MTIwNDEzNTQ*NjcyOSZwPTE2MTYwMSZkPSZuPQ==.jpg" /></param></param></param></param></param>
<p>Leave a comment if you think there is a worse company that is missing.</p>
]]></content:encoded>
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		<slash:comments>120</slash:comments>
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		<title>Consumer to Advertiser: I want a divorce!</title>
		<link>http://www.joeconsumer.info/index.php/consumer-advocacy/23/consumer-to-advertiser-i-want-a-divorice/</link>
		<comments>http://www.joeconsumer.info/index.php/consumer-advocacy/23/consumer-to-advertiser-i-want-a-divorice/#comments</comments>
		<pubDate>Mon, 18 Feb 2008 23:18:15 +0000</pubDate>
		<dc:creator>Joe Consumer</dc:creator>
				<category><![CDATA[Consumer Advocacy]]></category>
		<category><![CDATA[consumer]]></category>
		<category><![CDATA[funny]]></category>
		<category><![CDATA[marketing]]></category>
		<category><![CDATA[microsoft]]></category>
		<category><![CDATA[video]]></category>

		<guid isPermaLink="false">http://www.joeconsumer.info/index.php/consumer-advocacy/23/consumer-to-advertiser-i-want-a-divorice/</guid>
		<description><![CDATA[It is rare that you&#8217;ll ever hear Joe call anything from Microsoft brilliant, but this brilliant video from Microsoft is funny and true! It imagines a breakup between An advertiser, portrayed as a rich, smug, know-it-all guy and a consumer represented by an attractive and honest women who feels she is no longer heard or [...]]]></description>
			<content:encoded><![CDATA[<p>It is rare that you&#8217;ll ever hear Joe call anything from Microsoft brilliant, but this brilliant video from Microsoft is funny and true! It imagines a breakup between An advertiser, portrayed as a rich, smug, know-it-all guy and a consumer represented by an attractive and honest women who feels she is no longer heard or understood. It really gets to the core of the issue that businesses don&#8217;t want to use new technology to have a dialog with their customers, they just want to market to them and lower sales costs.</p>
<p><center><br />
<object height="355" width="425"><param name="movie" value="http://www.youtube.com/v/heSudg-tfIk&amp;rel=1"></param><param name="wmode" value="transparent"></param><embed src="http://www.youtube.com/v/heSudg-tfIk&amp;rel=1" type="application/x-shockwave-flash" wmode="transparent" height="355" width="425"></embed></object><br />
</center></p>
]]></content:encoded>
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		<slash:comments>1</slash:comments>
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		<title>Unbelievable: Dell Sales Center Call Recording</title>
		<link>http://www.joeconsumer.info/index.php/consumer-advocacy/22/unbelivable-dell-sales-center-call-recording/</link>
		<comments>http://www.joeconsumer.info/index.php/consumer-advocacy/22/unbelivable-dell-sales-center-call-recording/#comments</comments>
		<pubDate>Thu, 14 Feb 2008 21:16:07 +0000</pubDate>
		<dc:creator>Joe Consumer</dc:creator>
				<category><![CDATA[Consumer Advocacy]]></category>
		<category><![CDATA[call center]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[dell]]></category>
		<category><![CDATA[dell customer service]]></category>
		<category><![CDATA[phone recording]]></category>
		<category><![CDATA[sales]]></category>

		<guid isPermaLink="false">http://www.joeconsumer.info/index.php/consumer-advocacy/22/unbelivable-dell-sales-center-call-recording/</guid>
		<description><![CDATA[We can&#8217;t be sure that this audio recording is real (obviously the video is not), but the audio sure sounds real. &#8220;Robert&#8221;, allegedly a Panamanian Dell call center representative berates a customer for calling and than not buying a computer when he realizes speakers are not included. Robert repeatedly calling him a little girl and [...]]]></description>
			<content:encoded><![CDATA[<p>We can&#8217;t be sure that this audio recording is real (obviously the video is not), but the audio sure sounds real. &#8220;Robert&#8221;, allegedly a Panamanian Dell call center representative berates a customer for calling and than not buying a computer when he realizes speakers are not included. Robert repeatedly calling him a little girl and at one point &#8220;a pussy&#8221;. We are guessing that is because Robert has to maintain a certain close rate on his in bound calls, but this can&#8217;t be how Dell wants to treat is customers.</p>
<p><center><object height="355" width="425"><param name="movie" value="http://www.youtube.com/v/Ryas9OANw-E&amp;rel=1"></param><param name="wmode" value="transparent"></param><embed src="http://www.youtube.com/v/Ryas9OANw-E&amp;rel=1" type="application/x-shockwave-flash" wmode="transparent" height="355" width="425"></embed></object> </center></p>
]]></content:encoded>
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		<slash:comments>1</slash:comments>
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		<title>Confessions of a Mortgage Broker</title>
		<link>http://www.joeconsumer.info/index.php/consumer-advocacy/15/confessions-of-a-mortgage-broker/</link>
		<comments>http://www.joeconsumer.info/index.php/consumer-advocacy/15/confessions-of-a-mortgage-broker/#comments</comments>
		<pubDate>Thu, 31 Jan 2008 02:55:38 +0000</pubDate>
		<dc:creator>Joe Consumer</dc:creator>
				<category><![CDATA[Consumer Advocacy]]></category>
		<category><![CDATA[broker]]></category>
		<category><![CDATA[debt]]></category>
		<category><![CDATA[finance]]></category>
		<category><![CDATA[home loan]]></category>
		<category><![CDATA[interest rates]]></category>
		<category><![CDATA[mortgage]]></category>
		<category><![CDATA[refinance]]></category>

		<guid isPermaLink="false">http://www.joeconsumer.info/index.php/consumer-advocacy/15/confessions-of-a-mortgage-broker/</guid>
		<description><![CDATA[Save to Del.icio.us &#8211; Stumble Upon &#8211; function fbs_click() {u=location.href;t=document.title;window.open("http://www.facebook.com/sharer.php?u="+encodeURIComponent(u)+"&#038;t="+encodeURIComponent(t),"sharer","toolbar=0,status=0,width=626,height=436");return false;}Share on Facebook
 Written By: Helen Kaiao Chang
Here’s what you need to know  about how mortgage brokers really work: “When I have a client I really don’t like &#8212; he’s a pain in the ass &#8212; that’s when I charge as  much as [...]]]></description>
			<content:encoded><![CDATA[<p align="center"><a href="http://del.icio.us/post?url=http://www.joeconsumer.info/index.php/consumer-advocacy/15/confessions-of-a-mortgage-broker/&amp;title=Confessions+of+a+mortgage+broker.+Joe+Consumer">Save to Del.icio.us</a> &#8211; <a href="http://www.stumbleupon.com/submit?url=http://www.joeconsumer.info/index.php/consumer-advocacy/15/confessions-of-a-mortgage-broker/&amp;title=Confessions%20of%20a%20mortgage%20broker.%20Joe%20Consumer">Stumble Upon</a> &#8211; <script>function fbs_click() {u=location.href;t=document.title;window.open("http://www.facebook.com/sharer.php?u="+encodeURIComponent(u)+"&#038;t="+encodeURIComponent(t),"sharer","toolbar=0,status=0,width=626,height=436");return false;}</script><a href="http://www.facebook.com/share.php?u==http://www.joeconsumer.info/index.php/consumer-advocacy/15/confessions-of-a-mortgage-broker/m" onclick="return fbs_click()" target="_blank">Share on Facebook</a></p>
<p> <img src="http://www.joeconsumer.info/img/mortgage-broker-lies-doublecross.jpg" alt="mortgage broker is a liar" style="float: left; padding-right: 10px" height="159" width="240" />Written By: Helen Kaiao Chang</p>
<p>Here’s what you need to know  about how mortgage brokers really work: “When I have a client I really don’t like &#8212; he’s a pain in the ass &#8212; that’s when I charge as  much as I can get out of them,&#8221; says Jack, a mortgage broker based  in Southern California.</p>
<p>Jack, whose name has been changed  for this story, offers some insight in to what a mortgage broker really thinks about his customers. Jack has been in the business since 2003 and he has done many millions  of dollars in mortgage loans. His confessions show you the dark side of  a business now in the lime light.  But don’t despair, <strong>we show  you how to fight back!</strong></p>
<ul>
<li>
<h3>Brokers pad genuine fees and invent  new ones to make more money.</h3>
<p><img src="http://www.joeconsumer.info/img/mortgage-brokers-do-shady-math.jpg" alt="Mortgage brokers do shaddy math." style="float: right; padding-left: 10px" height="240" width="172" />&#8220;Brokers move fees around  to make it look legitimate,&#8221; says Jack. &#8220;Credit reports cost up  to $15 per borrower. But I have witnessed loan officers charging up  to $100 per credit report.&#8221;"I’ve also seen admin fees  – which are bogus fees &#8212; charged up to $400,&#8221; says Jack. &#8220;I have  lowered my loan origination fee and shifted the charge to either my  escrow fees or title fees or my processing fee.&#8221;</p>
<p><strong>Fight back!</strong>  Get a good faith estimate, which shows the preliminary cost of the home  loan, including the origination fee, interest rate, and processing,  escrow and title fees.  It also tells you your monthly payment amount,  including principal, taxes and insurance.Also, don’t pay more than  $15 per borrower for credit reports and don’t pay any &#8220;admin&#8221;  fees!  Finally, find out the amount of the standard processing  fee – a genuine expense paid to a third-party who handles the paperwork  of the loan.  This is standard and non-negotiable, ranging from  $495 to $695 in all 50 states.  You can also shop around for a  less expensive title and escrow company.</li>
<li>
<h3>Brokers have another name for &#8220;Origination Fees&#8221; &#8212; Profits.</h3>
<p><img src="http://www.joeconsumer.info/img/money-hook.jpg" alt="Money Hook: Bait and Switch" style="float: left; padding-right: 10px" height="144" width="240" />An origination fee is charged  by the broker to orchestrate your loan. This fee goes directly to the  broker (in addition to any rebate he earns from the lender). A &#8220;point,&#8221;  1% of the loan value, is a common fee, but this rate is negotiable and  Jack admits that, &#8220;sometimes (agency managers) pressure loan officers  to overcharge clients to make their numbers.&#8221;</p>
<p><strong>Fight back! </strong>Make  sure to negotiate the origination fee.  The larger your loan, the  smaller the percentage should be.</li>
<li>
<h3> Mortgage Brokers make clients pay  higher rates to increase profits.</h3>
<p><img src="http://www.joeconsumer.info/img/mortgage-interest-rates.jpg" alt="Mortgage Interest Rates" style="float: right; padding-left: 10px" height="193" width="220" />In addition to the other fees  mortgage brokers earn, they get a rebate from the lender for sending  them business.  In other industries it’s known as a kick back,  but in the mortgage industry, it’s perfectly legal!Jack bragged that he’s &#8220;charged  borrowers, who really don’t know what the mortgage business is all  about, two points.&#8221;   He’s even witnessed another broker  take advantage of an older lady who had a lot of equity in her property,  by giving her a &#8220;one-percent option ARM (adjustable rate mortgage)  loan.  With that loan, the loan officer was eventually getting  3 to 4 (percent of the loan amount) back in rebate from the lender.&#8221;He summarizes it nicely: &#8220;The  reason is to basically make as much money as you possibly can, while  you can, and get away with it!&#8221;</p>
<p><strong>Fight back! </strong>Ask  your broker what his or her rebate will be.  You can verify it  on your settlement statement, under &#8220;yield spread&#8221; or &#8220;rebate,&#8221; prior to closing.</li>
<li>
<h3>Mortgage brokers  change the numbers at closing – &#8220;Oops!&#8221;</h3>
<p><img src="http://www.joeconsumer.info/img/mortgage-signing-change-the-numbers.jpg" alt="Mortgage brokers change the numbers at signing." style="float: left; padding-right: 10px" height="240" width="175" />Sure there are lots of numbers  that go into a closing document, and people make mistakes &#8211; but not  all errors are accidental.&#8221;I have also seen loan officers  during signings telling the borrowers that they will change or lower  the loan origination fee after the closing,&#8221; says Jack, but they &#8220;never  did so,&#8221; he adds.Jack tells of one mortgage  broker who basically lied to the home buyer. &#8220;The loan officer employed  a notary broker who happened to be their friend. He convinced the notary  to tell the borrower at the closing that the terms of what they are  getting were exactly what they were signing. The borrowers just didn’t  know much. They were buying their first home and they were promised  that this was the loan they were getting, but they were not.&#8221;</p>
<p><strong>Fight back!</strong>   Get a settlement statement before closing.  The HUD-1 form gives  borrowers a breakdown of all the expenses prior to close.  The  escrow company can give you this independent statement at least one  week prior to closing, and it should match the good faith estimate within  $200.  Demand explanations or corrections of any significant differences.</li>
<li>
<h3>Brokers overcharge because you  shop the loan or annoy them.</h3>
<p><img src="http://www.joeconsumer.info/img/mortgage-fraud.jpg" alt="Mortgage Fraud." style="float: right; padding-left: 10px" height="159" width="240" />In Jack’s view, a client  trying to get the best deal is really just an annoyance. &#8220;The client  will shop you around, tell you to price the loan at a certain rate,  you do it, and then at the last minute, they try to change the terms  of the loan or they’re going somewhere else.&#8221;<br />
Jack thinks that is a punishable  offence. He declares, &#8220;By taking advantage of my time and being greedy,  that’s when I say, ‘All right, I’m just gonna charge you extra  for doing all this extra work.’&#8221;</p>
<p><strong>Fight back!</strong>   Remember that you are the customer and you can always walk away.   It may be a hassle to delay your closing, but three weeks of dealing  with your loan is a small price to pay compared to losing your house  because you got a lousy loan!</li>
</ul>
<p>Smart consumers get more than  one quote and compare them, but rates change daily so get all your quotes  at the same time to have a fair comparison. When you find a loan you  like, lock it and make sure you get written confirmation from the lender  of the rate.</p>
<p>Written By: Helen Kaiao Chang</p>
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		<slash:comments>24</slash:comments>
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		<item>
		<title>52 tips, tricks, tools and sites to help consumers fight back!</title>
		<link>http://www.joeconsumer.info/index.php/consumer-advocacy/3/52-tips-tricks-tools-and-sites-to-help-consumers-fight-back/</link>
		<comments>http://www.joeconsumer.info/index.php/consumer-advocacy/3/52-tips-tricks-tools-and-sites-to-help-consumers-fight-back/#comments</comments>
		<pubDate>Thu, 03 Jan 2008 14:49:36 +0000</pubDate>
		<dc:creator>Joe Consumer</dc:creator>
				<category><![CDATA[Consumer Advocacy]]></category>
		<category><![CDATA[consumer]]></category>
		<category><![CDATA[consumer protection]]></category>
		<category><![CDATA[free]]></category>
		<category><![CDATA[free stuff]]></category>
		<category><![CDATA[hacks]]></category>
		<category><![CDATA[privacy]]></category>
		<category><![CDATA[Shopping]]></category>
		<category><![CDATA[tips]]></category>
		<category><![CDATA[tools]]></category>
		<category><![CDATA[tricks]]></category>

		<guid isPermaLink="false">http://www.joeconsumer.info/index.php/consumer-advocacy/3/50-tips-tricks-tools-and-sites-to-help-consumers-fight-back/</guid>
		<description><![CDATA[Sick of having your complaints ignored, being ripped off and getting the short end of the stick?
Here are 52 great sites, services and secrets to help shoppers, road warriors, home owners and all types of consumers. There are tips on how to complain effectively, protect your privacy, talk to a real person, get free stuff [...]]]></description>
			<content:encoded><![CDATA[<p><strong>Sick of having your complaints ignored, being ripped off and getting the short end of the stick?</strong></p>
<p><strong>Here are 52 great sites, services and secrets to help shoppers, road warriors, home owners and all types of consumers. There are tips on how to complain effectively, protect your privacy, talk to a real person, get free stuff and fight back when the system is unfair!</strong></p>
<h2>How to Complain (and Get Results!)</h2>
<p><img src="http://www.joeconsumer.info/img/how-to-complain.png" title="How to complain" alt="How to complain" style="float: left; padding-right: 10px" height="268" width="145" /></p>
<ul>
<li><a rel="nofollow" href="http://www.writeexpress.com/complaint-letters.html" target="_blank">How to write a complaint letter</a> &#8211; Tips for writing letters that get results, regardless of who you need to complain to.</li>
<li><a rel="nofollow" href="http://www.howtocomplain.com/info/cl-template.shtml" target="_blank">Sample complaint letter templates</a> &#8211; This includes a general letter of complaint, a complaint letter about goods you have bought and a complaint about a service provided to you</li>
<li><a rel="nofollow" href="http://consumerist.com/consumer/consumerist-kit/the-ultimate-consumerist-guide-to-fighting-back-revised-edition-316524.php" target="_blank">A Guide to Fighting Back</a> &#8211; A well done guide written by the Consumerist.</li>
<li><a href="https://rn.ftc.gov/pls/dod/wsolcq$.startup" target="_blank">Complain to the Federal Trade Commission</a> for any consumer complaint except:
<ul>
<li>Do Not Call list issues: use <a rel="nofollow" href="http://www.donotcall.gov/" target="_blank">this form.</a></li>
<li>Identity theft issues: use <a rel="nofollow" href="https://rn.ftc.gov/pls/dod/widtpubl$.startup?Z_ORG_CODE=PU03" target="_blank">this form.</a></li>
<li>Issues involving a non US company: use <a rel="nofollow" href="https://www.econsumer.gov/pls/econsumer/wimsnery2$com.main?p_lang_seq=1" target="_blank">this form</a>.</li>
</ul>
</li>
<li>For Airline Complaints contact the <a href="http://airconsumer.ost.dot.gov/escomplaint/es.cfm" target="_blank">Department of Transportation with this form</a>, since that&#8217;s who the airlines listen to! The <a rel="nofollow" href="http://online.wsj.com/public/article/SB117494821091649579-90GozQozkNgSH5rPQonekVScxKU_20070403.html?mod=blogs" target="_blank">Wall Street Journal</a> reports that: &#8220;airlines admit they do pay more attention to consumer complaints if travelers send them to the DOT, which categorizes and tallies complaints and publishes monthly rankings of airline performance.&#8221; You can also email the the DOT at: <a rel="nofollow" href="mailto:airconsumer@dot.gov" target="_blank" class="times">airconsumer@dot.gov</a> or call 202-366-2220 where complaints can be recorded.</li>
</ul>
<h2>How to Talk to a Real Person (or to Stop Them From Bugging You)</h2>
<p><img src="http://www.joeconsumer.info/img/get-a-real-person-on-the-phone.png" title="how to get a real person on the phone" alt="how to get a real person on the phone" style="float: right; padding-left: 10px" height="210" width="240" /></p>
<ul>
<li><a rel="nofollow" href="http://www.dialahuman.com/" target="_blank">Dial A Human</a> &#8211; Press 1 if you are sick of talking to a robot! Dial A human is an exhaustive list phone numbers and instructions on how to reach a real person at hundreds of companies.</li>
<li><a rel="nofollow" href="http://www.hardtofind800numbers.com/" target="_blank">Hard to find 800 Number </a>- Can&#8217;t find a phone number for Amazon, Ebay or Microsoft? Here is a handy directory of some of the more difficult to find toll free numbers.</li>
<li><a rel="nofollow" href="http://800notes.com/" target="_blank">800 Notes</a> &#8211; Gotten a call with Unavailable Caller ID info? Then the caller did not leave a message, now you can type the phone number in here and find out who is using the number and how. A really handy tool to research and report annoying phone calls.</li>
<li><a rel="nofollow" href="http://www.catalogchoice.org/" target="_blank">Catalog Choice</a> &#8211; A free service that allows you to save natural resources by deciding what gets in your mailbox. Consumers can indicate which catalogs they no longer wish to receive, and businesses can receive a list of consumers no longer wanting to receive their catalogs.</li>
<li><a href="https://www.donotcall.gov/register/reg.aspx" target="_blank">The National Do Not Call Registry</a> &#8211; Stop telemarketing calls at home. <a rel="nofollow" href="http://www.ftc.gov/bcp/edu/pubs/consumer/alerts/alt107.shtm" target="_blank" title="Exceptions to the National Do Not Call Registry">Most telemarketers</a> should not call your number once it has been on the registry for 31 days. If they do, you can file a complaint at this Website. You can register your home or mobile phone for free.</li>
<li><a rel="nofollow" href="http://www.fcc.gov/cgb/complaints_tcpa.html" target="_blank">FCC Junk Fax Complaint Form</a> &#8211; You may use the FCC Form 1088 to complain about: <strong>Telemarketing  issues, i.e.,</strong> (1) junk faxes, (2) telemarketing (including Do-Not-Call violations), and (3) other issues, such as pre-recorded telephone messages, automatic telephone dialing systems, and unsolicited commercial e-mail messages to cell phones, pagers, and other wireless telecommunications devices.</li>
<li><a rel="nofollow" href="http://www.modemtools.com/block-caller-id.htm" target="_blank">How to block your caller ID</a> &#8211; Keep your number to yourself. Important note: Calling Toll Free numbers (800, 888, 877) your phone number is available to the party you call even if you have blocked yor caller ID though an alternate system know as ANI.</li>
<li><a href="http://en.wikipedia.org/wiki/Anonymous_call_rejection" target="_blank">How to Reject Anonymous Calls</a> &#8211; From most land lines, dial: *77 to enable it and *87 to disable it. Incoming callers who call you when you have Caller ID blocking on hear a message stating that this line does not accept calls from anonymous callers. This service is usually free with Caller ID on land lines. It is not available from most cell phone services.</li>
</ul>
<p><img src="http://www.joeconsumer.info/img/take-your-complaint-public.png" title="Take your complaint public!" alt="Take your complaint public!" style="float: left; padding-right: 10px" height="280" width="110" /></p>
<h2>How to Research Companies (or Take Your Complaint Public)</h2>
<ul>
<li><a rel="nofollow" href="http://consumerist.com/" target="_blank">The Consumerist</a> &#8211; A widely read blog which has made its name by reporting on stories where consumers have been wronged.</li>
<li><a rel="nofollow" href="http://www.us.bbb.org/" target="_blank">The Better Business Bureau</a>  &#8211; A resource to research companies and charities, as well as a place to file a complaint. Because of the high profile of the BBB and their frequent use by the media, companies tend to work hard to address BBB complaints.</li>
<li><a rel="nofollow" href="http://www.ripoffreport.com/" target="_blank">The Rip Off Report </a>- A consumer reporting service, by consumers, for consumers, where you can publish complaints about companies or individuals.</li>
<li><a rel="nofollow" href="http://www.complaints.com/" target="_blank">Complaints.com</a> &#8211; A database of personal, first-hand, consumer experiences (well bad experiences anyway) with products and services. Learn from the experiences of others, or educated them with your own complaints.</li>
<li><a href="http://www.guidestar.org/" target="_blank">Guide Star</a> &#8211; The leading source of information on U.S. nonprofits. The site has a searchable database of more than 1.7 million IRS-recognized nonprofit organizations and is the best place to research a charity before making a donation. (You must register for free to get access.)</li>
</ul>
<h2>Free Stuff and Services (Why pay when you can get it free!)</h2>
<ul>
<li><img src="http://www.joeconsumer.info/img/free-stuff.png" title="Take your complaint public!" alt="Take your complaint public!" style="float: right; padding-left: 10px" height="140" width="140" /><a rel="nofollow" href="http://AnnualCreditReport.com" target="_blank">AnnualCreditReport.com</a> &#8211; The official service provided by the three credit bureaus (Equifax, Experian and TransUnion) for consumers to request and obtain a free credit report (once every 12 months) from all 3 companies. They must provide this in accordance with the Fair and Accurate Credit Transactions Act (FACT Act).  You can view and print credit reports online, and they also offer options to request reports by telephone and by mail. There are MANY sites with similar names, this is the official site and you do not need to pay to get your credit report. They may offer other services, just decline them.</li>
<li><a rel="nofollow" href="http://craigslist.com" target="_blank">Craigslist.com</a> &#8211; Everybody&#8217;s favorite site for free classifieds. Find a job, sell a car, get an apartment, give away your empty boxes. If you need to find or unload pretty much anything, this is the site.</li>
<li><a rel="nofollow" href="http://www.freecycle.org/" target="_blank">FreeCycle.com</a> &#8211; It is a grassroots and nonprofit site where people are giving away &amp; getting stuff for free in their own community. It&#8217;s all about reuse and keeping good stuff out of landfills. It is sort of like Craig&#8217;s list, but where everything is free.</li>
<li><a rel="nofollow" href="http://www.free411.com/index.php" target="_blank">1-800-free-411</a> &#8211; Call (or visit the web site) and get your free directory listings. It’s just like 411, but there is a brief (about 20 seconds) recorded ad before you can get your listing and of course it doesn’t cost anything.</li>
</ul>
<h2>Shopping Tools (Get a Deal!)</h2>
<p><img src="http://www.joeconsumer.info/img/best-shopping-deal.png" title="shopping discount coupons" alt="shopping discount coupons" style="float: left; padding-right: 10px" height="231" width="160" /></p>
<ul>
<li><a href="http://www.freeshippingon.com">Free Shipping</a> Find free shipping items at Amazon.com, eBay and free shipping coupons for 500 more stores!
<li><a rel="nofollow" href="http://deallocker.com/tool/secret-amazon-discount/" target="_blank">Amazon Discount Finder</a> &#8211; lets you search Amazon for hidden discounts and mispriced items.</li>
<li><a rel="nofollow" href="http://www.shopzilla.com/2_-_af_id--3487__af_creative_id--59__af_assettype_id--2__af_placement_id--3" target="_blank">Shopzilla</a> &#8211; A price comparison shopping tool, that let&#8217;s you check prices for the same item and many different online stores.</li>
<li><a rel="nofollow" href="http://deallocker.com" target="_blank">Deal Locker Coupon Codes</a> &#8211; Get online coupon codes for thousands of stores, over 20,000 online coupon codes for 5000+ stores. Never let the empty coupon code box on the check out page mock you again!</li>
<li><a href="http://www.typobuddy.com" target="_blank">Find Misspelled eBay auction bargains</a>, so you will be the only bidder! This search tool lets you find typos and misspellings in eBay auctions and craigslist ads. This is a really clever technique to buy things for cheap since few other people don&#8217;t find the misspelled items.</li>
<li><a rel="nofollow" href="http://www.groceryguide.com/" target="_blank">GroceryGuide</a> &#8211; Find grocery sales and coupons by zipcode for many grocery stores around the country.</li>
<li><a rel="nofollow" href="http://www.pharmacychecker.com/" target="_blank">Pharmacy Checker</a> lets you compare prescription drug prices for 1,000+ medications. You&#8217;ll also see online pharmacy ratings and shipping fees so you can compare <em>total</em> costs.</li>
<li><a rel="nofollow" href="http://www.priceprotectr.com" target="_blank">Priceprotectr.com</a> &#8211; After you buy something, you can register it with these guys. If there is a price drop in 30 days (or whatever the appropriate store policy is) they will notify you so you can get your refund.</li>
<li><a rel="nofollow" href="http://www.smartsource.com/" target="_blank">Printable Grocery Coupons</a> from Smart Source. No Registration or sign up is necessary, but it only works on Windows.</li>
<li><a rel="nofollow" href="http://www.justoneclubcard.com/" target="_blank">Just one club card</a> is a great tool to fix the problem of having to carry around tens of loyalty, discount, and club cards by letting you print one handy card with all your barcodes. Merchants love to create loyalty cards to track your purchases and to force you to carry around an ad for them in your wallet. Now you can put your wallet on a diet by printing all of your various supermarket and loyalty cards on to one thin piece of paper.</li>
</ul>
<h2>Major Purchases (Don&#8217;t get ripped off buying a house or a car)</h2>
<p><img src="http://www.joeconsumer.info/img/buy-a-house-get-a-mortgage.png" title="Buy a house, get a mortgage." alt="Buy a house, get a mortgage." style="float: right; padding-left: 10px" height="159" width="240" /></p>
<p><strong>Buying a House</strong></p>
<ul>
<li>Check <a rel="nofollow" href="http://www.zillow.com/" target="_blank">Zillow.com</a> to get an estimate of the value and to see what the house has sold for in the past.</li>
<li>Check <a rel="nofollow" href="http://bankrate.com/brm/rate/mtg_home.asp" target="_blank">BankRate.com</a> to see what the most competitive mortgage rates available are.</li>
<li><a rel="nofollow" href="http://www.lendingtree.com/" target="_blank">Lending Tree</a> will connect you with 4 lenders that know they are in a competitive bid situation, so you have a better shot at getting the best deal.</li>
<li>See the Motley Fool&#8217;s guide to <a rel="nofollow" href="http://www.fool.com/homecenter/finance/finance07.htm" target="_blank">shopping for a loan</a> and this list of <a rel="nofollow" href="http://ww2.abc7news.com/Global/story.asp?S=329014" target="_blank">things to know when getting a mortgage.</a></li>
<li>If you are an experienced buyer and you are willing to do some of the leg work on your own, you can save with real estate agents that rebate you a portion of their commission like: <a rel="nofollow" href="http://www.redfin.com/" target="_blank">RedFin</a> and <a rel="nofollow" href="http://www.ziprealty.com/" target="_blank">Zip Realty</a>.</li>
<li>Previously listed was <a rel="nofollow" href="http://AnnualCreditReport.com" target="_blank">AnnualCreditReport.com</a> where you can get your credit report for free.</li>
</ul>
<p><strong>Buying a Car</strong></p>
<ul>
<li><a rel="nofollow" href="http://www.edmunds.com/" target="_blank">Edmunds.com</a> can help you find out what a dealer&#8217;s invoice price is on a new car, as well as appraise a used car. They also published <a rel="nofollow" href="http://www.edmunds.com/advice/buying/articles/42962/article.html" target="_blank">Confessions of a Car Salesman,</a> a very entertaining 9 part series written by an Edmunds employee about what he learned undercover. It is very insightful, but it is a long read; you may just want to skip to the <a rel="nofollow" href="http://www.edmunds.com/advice/buying/articles/42962/page009.html" target="_blank">conclusions</a>.</li>
<li>If you have a problem with your new car be sure to check your state&#8217;s <a rel="nofollow" href="http://www.lemonlawamerica.com/" target="_blank">Lemon Laws.</a></li>
</ul>
<p><strong>Buying Electronics</strong></p>
<ul>
<li><a rel="nofollow" href="http://reviews.cnet.com/" target="_blank">CNET Reviews</a>  &#8211; Extensive reviews of cameras, laptop, cell phones and TVs that can be very helpful.</li>
<li><a rel="nofollow" href="http://www.steves-digicams.com/" target="_blank">Steve&#8217;s Digicam</a> &#8211; The most detailed and helpful Camera reviews to be found anywhere on the web, including an excellent <a rel="nofollow" href="http://www.steves-digicams.com/best_cameras.html" target="_blank">&#8220;Best Camera List&#8221;.</a></li>
<li><a rel="nofollow" href="http://www.epinions.com/" target="_blank">Epinions</a> &#8211; Reviews on electronics (and tons of other stuff). Reviews are by regular users, so you may need to read several to get a complete picture, but a useful resource.</li>
</ul>
<h2>Crime Fighting (Because Crime Shouldn&#8217;t Pay)</h2>
<ul><img src="http://www.joeconsumer.info/img/figtht-crime.png" title="Fight Crime" alt="Fight Crime" style="float: left; padding-right: 10px" height="172" width="130" /></p>
<li><a rel="nofollow" href="http://secure.propertyroom.com/serial/" target="_blank">Steal-It-Back Property Recovery Service</a> &#8211; A site that auctions unclaimed property from law enforcement in the United States. They offer a free nationwide registry  for recovering lost or stolen goods. Create a free account and start logging your serial numbers. (or better yet log your serial numbers at home, and only add them to the site once stuff is stolen).</li>
<li><a rel="nofollow" href="http://www.juststolen.net/" target="_blank">JustStolen.net</a> &#8211; Created by police officers in Boston to help the police return recovered property to its rightful owner. They provide consumers and business owners with a place to safely record serial numbers and valuable information about their belongings. When lost or stolen property is recovered law enforcement agencies worldwide can consult the database to identify the rightful owner. They also list items recovered by the police, where the police have not found the rightful owner (though all the items seemed to be from Boston).</li>
<li><a rel="nofollow" href="http://www.ftc.gov/bcp/edu/microsites/idtheft/consumers/deter.html" target="_blank">Minimize the risk of identity theft</a> &#8211; Tips from the FTC  and find out <a rel="nofollow" href="http://www.ftc.gov/bcp/edu/microsites/idtheft/consumers/defend.html" target="_blank">how to recover</a> if you have been a victim.</li>
<li><a rel="nofollow" href="http://www.smartmoney.com/dealoftheday/index.cfm?story=20071009&amp;src=fb" target="_blank">Six Online Shopping Scams</a> &#8211; Online shopping is very convenient but be aware of some common scams: Missing Auction Items, Free Stuff, Phony Payments, Secret Signups, Phishing Sites, Counterfeit goods.</li>
</ul>
<h2>Travel Tools (Travel smarter!)</h2>
<ul>
<li><img src="http://www.joeconsumer.info/img/travel-tips-deals.png" title="Travel tips and deals" alt="Travel tips and deals" style="float: right; padding-left: 10px" height="147" width="240" /><a rel="nofollow" href="http://www.seatguru.com/" target="_blank">Seat Guru</a> &#8211; We all know middle seats suck, but now you can get detailed information about which seats are the best on any plane, including specific comments denoting seats with limited recline, reduced legroom, mis-aligned windows, In-seat power port locations, Galley, lavatory, Exit Row and closet locations.</li>
<li><a rel="nofollow" href="http://www.flightstats.com/" target="_blank">Flight Stats</a> &#8211; Wondering if your flight will be on time? Sick of being misled by the airlines? The WSJ&#8217;s awesome travel column the Middle Seat tested all the airline services and several others and picked Flight Stats as the best!</li>
<li><a rel="nofollow" href="http://www.linquist.net/geek/united/" target="_blank">United Airlines promo sign-up tool</a> &#8211; The tool will automatically sign you up for any United Airlines promotions. You just enter your United Advantage number and every day it checks for new promotions. When it finds one it signs you up. This way you&#8217;ll be sure to get whatever bonuses they offer with out having to check back. <strong>One caveat:</strong> Signing up for an offer multiple times OR signing up for offers in a specific order may hurt you (a lesser offer may take precedence over a better offer). This tool uses no prejudice &#8211; it signs you up for everything in the order in which the results are found.</li>
<li><a rel="nofollow" href="http://www.tripadvisor.com/Hotels-g191-United_States-Hotels.html" target="_blank">Trip Advisor</a> has consumer written hotel reviews, so you can find out what the hotel is really like before you make your reservation.</li>
<li><a rel="nofollow" href="http://www.kayak.com" target="_blank">Kayak.com</a> lets you search 100+ airline and travel sites in one easy interface to find the best deals.</li>
</ul>
<h2>Other Useful Sites (but you Need to Pay for Them).</h2>
<p><img src="http://www.joeconsumer.info/img/services-worth-paying-for.png" alt="services-worth-paying-for.png" style="float: left; padding-right: 10px" />We love free services, but there are some sites that require subscriptions and are worth it:</p>
<ul>
<li><a rel="nofollow" href="http://www.anrdoezrs.net/click-2438693-10461306" target="_blank"> Angie&#8217;s List</a> is a subscription based review site for contractor and home repair and maintenance workers. As a member you can research and find vendors as well as file reports on your experience.</li>
<li><a rel="nofollow" href="http://www.consumerreports.org" target="_blank">Consumer Reports</a> is the original unbiased and objective reviewer. It is a great tool, but you have to pay since they refuse advertising.</li>
<li><a rel="nofollow" href="http://www.zagat.com/" target="_blank">Zagat Restaurant Reviews</a> is a professionally edited restaurant review guide based on consumer&#8217;s own reports about the restaurants. It is a great place to look for restaurants in new cities (and you&#8217;ll get a free copy if you fill out your own report.)</li>
</ul>
<p>Help us make this the best resource possible and <a rel="nofollow" href="http://www.joeconsumer.info/index.php/consumer-advocacy/3/52-tips-tricks-tools-and-sites-to-help-consumers-fight-back/#respond">leave a comment</a> with an tools we have missed!</p>
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