Category: Consumer Advocacy

Consumer to Advertiser: I want a divorce!

18 February, 2008 (15:18) | Consumer Advocacy | 1 comment

It is rare that you’ll ever hear Joe call anything from Microsoft brilliant, but this brilliant video from Microsoft is funny and true! It imagines a breakup between An advertiser, portrayed as a rich, smug, know-it-all guy and a consumer represented by an attractive and honest women who feels she is no longer heard or [...]

Unbelievable: Dell Sales Center Call Recording

14 February, 2008 (13:16) | Consumer Advocacy | 1 comment

We can’t be sure that this audio recording is real (obviously the video is not), but the audio sure sounds real. “Robert”, allegedly a Panamanian Dell call center representative berates a customer for calling and than not buying a computer when he realizes speakers are not included. Robert repeatedly calling him a little girl and [...]

Confessions of a Mortgage Broker

30 January, 2008 (18:55) | Consumer Advocacy | 24 comments

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Written By: Helen Kaiao Chang
Here’s what you need to know about how mortgage brokers really work: “When I have a client I really don’t like — he’s a pain in the ass — that’s when I charge as much as [...]